🛠️ Customer Care & Troubleshooting

How Can We Help You?

Find instant answers to gameplay questions, secret clock unlock requirements, Voice Teacher setup, and sound controls for My Clock World.

Need Direct Assistance?

We typically respond to parents, teachers, and store inquiries within 24–48 business hours.

Frequently Asked Questions

Quick solutions to the most common setup and feature questions.

🏆 How do I unlock the secret Antique Clock and Diver Clock?

My Clock World features 2 collectible secret clocks that can be unlocked exclusively through skill and practice in Challenge Mode:

  • 🏛️ Antique Clock (Roman Numerals): Score 100% (5 out of 5 correct) in the 10-minute gap Challenge mode at least 3 times.
  • 🤿 Diver Clock (Sport Bezel & Markers): Score 100% (5 out of 5 correct) in the 5-minute gap Challenge mode at least 3 times.

Once unlocked, visit Settings → My Clock to select your newly earned timepiece anytime!

🔊 How do I adjust sound effects and Voice Teacher speech?

Please review the following settings:

  • 4-Level Master Volume: Navigate to Settings to toggle audio between Off, Low, Medium, and High.
  • Voice Teacher Selection: Tap Voice Teacher in Settings to select your preferred native American English voice engine.
  • Practice Mode TTS: In Practice mode, tapping the hint bar 3 times triggers spoken narration of the current time (e.g., "It is ten past two").
  • Hardware Silent Switch (iOS): Ensure the physical silent/mute switch on your iPhone/iPad is not set to orange.

⚙️ Why do the hour and minute hands move together?

This is our core pedagogical engine! Real analog clocks synchronize both hands with mathematical gears: rotating the minute hand 360° advances the hour hand by 30° (1 hour).

By preserving authentic gear linkage, children intuitively learn why the hour hand sits halfway between 2 and 3 when the minute hand is at 6 (2:30), eliminating the common confusion caused by disconnected toy clocks.

⏱️ How does Challenge Mode work?

Challenge mode tests time comprehension in fast, encouraging 5-question sessions:

  • 5 Questions per Session: Compact format prevents cognitive fatigue.
  • Choice Mode vs. Touch Mode: Choose between a 4-option digital grid or directly dragging the clock hands to match target digital time.
  • 15-Second Timer: Features progressive audio cues (subtle ticks → urgent warning beeps → timeout). The timer can be toggled on or off before starting.
  • Praise Tiers: Earn 👑 PERFECT (100%), 🥇 You Rock (80%), ✨ Well Done, or ☑️ Keep Trying banners upon completion.

🎯 How do I change time difficulty in Practice Mode?

In Practice mode, use the capsule Gap Selector bar to step through developmental levels:

  • Now: Live synchronization with your device's actual wall-clock time.
  • 1hr (o'clock): Generates random full hours (e.g. 1:00, 2:00, 3:00) — ideal for beginners (Ages 4–5).
  • 30min & 10min: Introduces half-past and ten-minute increments (Ages 6–7).
  • 5min & 1min: Precision training for advanced analog reading (Ages 7–9).
  • FAB Clock Panel: Tap the floating action button to toggle minute indices, hand colors, or index highlighting.

🎨 How do I change the background storybook theme?

Visit Settings → My World to choose from 6 charming illustrated themes:

  • Dreamy Time — Soft starlit bedtime ambiance
  • Whimsical Forest — Gentle nature with woodland critters
  • Retro Clock Factory — Gears, cuckoos, and vintage springs
  • Afternoon Bedroom — Warm sunlit playroom
  • Crayon — Playful hand-drawn storybook textures
  • Time Balloon — Floating adventures across airy skies

🛡️ Is My Clock World safe for independent child play?

Yes, unconditionally. My Clock World is strictly engineered around family privacy:

  • No Accounts: No sign-up, login, or personal identifiers requested.
  • 100% On-Device Data: Achievements and settings are saved locally in device memory only.
  • Parental Gate: External links to our website or privacy page are locked behind an adult arithmetic multiplication challenge.
  • COPPA Compliant: Free-tier ads comply strictly with Google Play Families and COPPA standards (no behavioral tracking).

📱 Which devices are supported and when is iOS coming?

v1.0 (Android): Supports all smartphones and tablets running Android 9.0 (Pie) or newer with responsive measure-to-fit layouts.

v1.5 (iOS & iPad): Scheduled for November 2026, delivering specialized iPad landscape/portrait optimizations and multi-language support (ES, DE, JA, PT, FR).

Report a Bug or Share Feedback

Encountered an issue or have an idea to make My Clock World even better? We love hearing from parents and educators!

When emailing support, please include:

  • Your device model (e.g., Galaxy Tab S9, Pixel 8, Galaxy S24)
  • Your operating system version (e.g., Android 14, Android 15)
  • Which screen or mode was active (Home, Practice, Challenge, or Settings)
  • A brief description of what happened and any screenshots if possible
Send Bug Report via Email